A mind full of preconceived ideas, subjective intentions, or habits is not open to things as they are. That is why we practice zazen: to clear our mind of what is related to something else.
– Shunryn Suzuki
But however natural old habits feel, they result in otherwise logical companies making irresponsible decisions. In what other business process is a 50-90 percent failure are acceptable? . So what has to change?
– Anthony W. Ulwick